Get in touch with the online casino’s supportĪll online casinos offer ways to get in touch. It’s a little trickier with suspected money laundering: in this case, casinos are not allowed to pay out wins until suspicions have been cleared.Ģ. The use of fraudulent software is also a reason for an operator to refuse payment. Payouts may also be refused when the user retroactively cancels their deposit. This applies when a person registers several accounts or sets up a fake account, for instance. In such cases, there is no point in arguing with the operator – they are acting within their rights and thus won’t see the need to make any compromises. Under certain circumstances, casinos are allowed to refuse to pay out wins.
Check if the casino is acting within its legal rights
In such cases, the below six pieces of advice will help you get your money. But in a rare number of cases, this leads to trouble and unnecessary work, because the casino refuses to pay out the win. Normally that’s reason for the lucky players to celebrate, of course. The more users actively play in online casinos, the more frequent high wins become. The online casino won’t pay out my winnings.
